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Given that you are spending so much to stay there, it seems unusual that they would not offer complimentary transfers within a certain km radius. They offer boat transfers, but to get to Bellagio it was just short of euros. Having stayed in Bellagio last year, I was disappointed as I wanted to go back and visit this beautiful town.
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Even though our property was beautiful, we felt trapped as the cost to sight see was ridiculous. Unlike other towns, there is no ferry. We walked to the next town to use their ferry one day via the dangerous road , but it is such a small town the ferry schedule was limited.
Opera Hotels: CastaDiva Resort, Lake Como, Italy
Service: My daughter and I were the only ones at the pool. We ordered two drinks and were advised they would take 10 minutes, we understood. Thirty minutes later, still no drinks and it had begun raining. Finally our drinks arrived, but we are told we wold have to drink them outside in the rain, and not the indoor pool to which we were moving. I asked for to-go cups so we could just taken them back to our room.
After a few minutes, I was advised that would be possible still standing in rain.
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My drink was transferred to a new cup and a portion spilled, yet I still had to stand there in the rain while they figured out how to charge me 20 euros for my very late, wet, spilled drink. That just is not 5 star service. Normally, if a drink is that late, never mind the rest, it is complimentary.
Room service would stop and take other orders while in my room. I witnessed reception hanging up on callers from another room, and rolling their eyes at me that a customer would keep calling.
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These people need to be trained that is in no way 5 star service. I will say Andrew at the front door and Lou and Michael at the pool were great and clearly trying hard. Again the grounds are lovely. The pools are amazing. The indoor spa area next to the pool is probably the best I have been to in quite a while. I would recommend staying at Hotel Belvedere in Bellagio for less than half the price and having the ability to go out and explore and also rest at your beautiful property.
I would also recommend taking a taxi to Como for 24 euros as opposed to the hotel car for 90 euros.
CastaDiva Resort Spa
In all aspects they raise the bar in terms of service, vibe and food! If you go to Lake Come you have to visit this place which just make you happy. Share on Twitter. Share on Facebook. Share on Pinterest. The hotel prides itself on its eco-friendly approach use of natural materials; energy produced by drawing water from the lake. Staff are friendly and welcoming.
The floating swimming pool and spa are undoubtedly the most outstanding features of the hotel. One of the highlights of the hotel, the spa is designed to resemble the hull of an old steamboat, with portholes and rivets; treatment areas with teak flooring recall the design of a yacht.
There are four private SPA suites, each equipped with different facilities: one has a sauna and steam room, another a hammam and heated marble bed.
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The relaxation room has a glass floor suspended over a 19th-century dock that gives the impression of floating on water. Rooms are located in nine villas dotted around the property and connected by walkways, steps and paths. Most have balconies, terraces or private gardens overlooking the lake.
Villas are named after female characters of Italian opera and each is decorated in a different style: one is clad with local Moltrasio stone, another combines Neo-classical and contemporary design. The villa suites are the highlight, with large windows and spacious terraces offering gorgeous views of the lake.
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